We do not store personal information about you on the open pages of nav.no and associated subdomains.

When you are logged in and using one of the services there, your personal data is handled in a secure way in accordance with the requirements of the Personal Data Act.

In the privacy policy you can read more about how Nav stores personal data.

You can find most of the information Nav has about you when you log in to nav.no. Here you will find information about:

• Personal data
• Contact information
• Residential address
• Membership of the National Insurance Scheme
• Bank account number for payments
• Your Nav office
• Working relationships
• Activity plan
• Your cases
• Payments from Nav
• Your Sick Leave
• Your Pension
• Accumulation of pension rights for care work
• Institutional stay
• Disclosure of personal data to insurance companies
• Power of attorney and need for aids and facilitation

If you would like access to the information Nav has about you, you can contact us.

We use cookies and similar technologies when you visit nav.no and use our logged-in services. Learn more about which cookies we use, what we use them for, and how you can manage your cookie settings:

You log in to nav.no through the public ID portal with MinID or BankID. Most digital services in Nav require you to log in with the highest security level, i.e. BankID, BankID on mobile, Buypass or Commfides.

If you have logged in with MinID and go to a service that requires the highest level, you will be notified.

Employers and login

Employers log into Nav's services at nav.no and Altinn via the ID port with BankID level.

When you log in to nav.no, you will find digital services and applications.

The privacy policy for Nav applies to all activities and information you provide when you have logged in.

Terms of use

When you access a single service, you may encounter texts along the way that are about information that Nav collects, or information that you provide. Example:

In a follow-up service for sickness absence, you are told not to write sensitive information in a field because your employer can read this.

In some services, you may come across a text with terms of use that you must accept to be allowed to use the service. Such terms of use will vary with the service. You can get information about how the service works, what we require of you or choices you must make and understand the consequences of.

Terms of use may also contain information about necessary information that we will obtain from other bodies and where we must have your consent.

Javascript

The logged-in services only work in browsers that support Javascript. There are small program files that make the service work as it should. If you get a message that Javascript is not activated, you can turn it on through "settings", "security" or similar.

Navigation in forms

When you fill in a form on nav.no, you should use the buttons or links in the form to go back and forth in the form.

Avoid the forward and back buttons in the browser, it can sometimes cause data to be saved twice.

Secure digital communication with Nav

All digital communication you have with Nav when you have logged in is secure, regardless of how you have logged in.

In the Write to us service, you can ask us questions or send simple messages to Nav regarding your income, family situation or other matters that are important to your case and payment.

In the digital activity plan, you can have a dialogue with an advisor at the Nav office about work activities and follow-up from Nav.

When you chat with Nav, the conversation is saved automatically. This is done for statistical and learning purposes, to help us improve our services.

Chat with a Nav advisor

• When you chat with a Nav advisor, the conversation is stored for two days. After this period, it is deleted.
• If you log in with BankID while chatting with a counselor, the conversation will be saved in your inbox on "My Page" (Min side) at nav.no. It will remain accessible there until you request its deletion.
• You can end the conversation at any time and choose to contact us through other channels instead.

Chat with chatbot Frida

Chatbot Frida interprets what you write using artificial intelligence. It compares your words with similar concepts, terms, or patterns it has been trained on.

Frida does not learn during your chat. It uses existing knowledge to provide the best possible answers.

Based on the information you provide, Frida identifies your questions and needs.

All responses given by Frida are predefined and written by Nav advisors.

Personal data in chat

You do not need to log in to nav.no to chat with Frida. Before starting the chat, you are informed not to share personal information.

If you share identifiable personal information—such as your name, national identity number (fødselsnummer), telephone number, or email address—this is masked in the conversation log.

Categories of personal information, such as health issues, religious beliefs, or political views, are also masked. This means the information cannot be directly linked to you. The remaining information you share is stored.

The conversation is stored for 90 days.

What you write to Frida is not used for marketing and is not shared commercially. The chat is stored for 90 days, after which it is permanently deleted.

You can end the conversation at any time and choose to contact us through other channels instead.

Right to Access and Deletion

You have the right to access the information we have stored about you, and the right to request its deletion.

You can read more about how Nav stores personal information and how to request access or deletion in our privacy statement.