We do not store personal information about you on the open pages of nav.no and associated subdomains.

When you are logged in and using one of the services there, your personal data is handled in a secure way in accordance with the requirements of the Personal Data Act.

In the privacy policy you can read more about how Nav stores personal data.

You can find most of the information Nav has about you when you log in to nav.no. Here you will find information about:

• Personal data
• Contact information
• Residential address
• Membership of the National Insurance Scheme
• Bank account number for payments
• Your Nav office
• Working relationships
• Activity plan
• Your cases
• Payments from Nav
• Your Sick Leave
• Your Pension
• Accumulation of pension rights for care work
• Institutional stay
• Disclosure of personal data to insurance companies
• Power of attorney and need for aids and facilitation

If you would like access to the information Nav has about you, you can contact us.

We use cookies and similar technologies when you visit nav.no and use our logged-in services. Learn more about which cookies we use, what we use them for, and how you can manage your cookie settings:

You log in to nav.no through the public ID portal with MinID or BankID. Most digital services in Nav require you to log in with the highest security level, i.e. BankID, BankID on mobile, Buypass or Commfides.

If you have logged in with MinID and go to a service that requires the highest level, you will be notified.

Employers and login

Employers log into Nav's services at nav.no and Altinn via the ID port with BankID level.

When you log in to nav.no, you will find digital services and applications.

The privacy policy for Nav applies to all activities and information you provide when you have logged in.

Terms of use

When you access a single service, you may encounter texts along the way that are about information that Nav collects, or information that you provide. Example:

In a follow-up service for sickness absence, you are told not to write sensitive information in a field because your employer can read this.

In some services, you may come across a text with terms of use that you must accept to be allowed to use the service. Such terms of use will vary with the service. You can get information about how the service works, what we require of you or choices you must make and understand the consequences of.

Terms of use may also contain information about necessary information that we will obtain from other bodies and where we must have your consent.

Javascript

The logged-in services only work in browsers that support Javascript. There are small program files that make the service work as it should. If you get a message that Javascript is not activated, you can turn it on through "settings", "security" or similar.

Navigation in forms

When you fill in a form on nav.no, you should use the buttons or links in the form to go back and forth in the form.

Avoid the forward and back buttons in the browser, it can sometimes cause data to be saved twice.

Secure digital communication with Nav

All digital communication you have with Nav when you have logged in is secure, regardless of how you have logged in.

In the Write to us service, you can ask us questions or send simple messages to Nav regarding your income, family situation or other matters that are important to your case and payment.

In the digital activity plan, you can have a dialogue with an advisor at the Nav office about work activities and follow-up from Nav.

You can chat with our chatbot or a Nav-advisor on nav.no. Here you can find out how we process and store the information you share.

Chat with our chatbot

The chatbot is a digital assistant that uses artificial intelligence (AI), including language models, to understand and answer questions. We clearly identify when you are interacting with the chatbot and when content is generated by AI, so you always know when you are using AI-based services.

How the chatbot works

• The chatbot understands your questions by matching your words with patterns it has been trained to recognise, and by using language models that identify meaning in text.
• The chatbot does not learn from your conversation. Your conversation is not used to train or improve the language model.
• The chatbot uses both approved content written by Nav-advisors and AI-generated content. We clearly label answers that include AI-generated content.
• Nav decides when and how the chatbot uses AI.

This means:

• The chatbot can provide general information.
• The chatbot cannot make decisions about your case.
• The chatbot cannot replace a Nav-advisor and does not have access to your case.

The information you share:

• is not used for marketing
• is not shared with private companies
• is not used to make automated decisions about you or to create a profile of you

Do not share personal information

You do not need to log in to use the chatbot. Before you start a chat, we ask you not to share personal information.

Conversations with the chatbot are not stored in your case records at Nav.

If you share personal information

If you share information that can identify you, such as your:

• name
• national identity number (fødselsnummer)
• phone number
• email address

or information about your:

• health
• religion
• political views

We mask this information in the chat log. This means it cannot be linked directly to you.

End the chat

You can end the conversation at any time and choose to contact us through another channel.

Storage of chatbot conversations

We store chatbot conversations for 90 days and then permanently delete them.

We use chatbot conversations for:

• statistics and analysis
• troubleshooting
• quality assurance
• improving the chatbot's functionality and user experience

Chat with a Nav-advisor

When you chat with a Nav-advisor, you are talking to a person who works at Nav Call and Service Centre.

Storage of the conversation

• If you are not logged in with BankID: We store the conversation for two days. After that, it is automatically deleted.
• If you are logged in with BankID: The conversation is saved in your inbox on My Page (Min side) on nav.no. It stays there until you ask us to delete it.

We store conversations to:

• provide follow-up support
• keep a record of your contact with Nav
• improve our services

End the chat

You can end the conversation at any time and choose to contact us through another channel.

Your rights

You have the right to:

• request access to the personal data Nav has about you
• request that your personal data is corrected or deleted

Read our privacy statement to learn more about:

• how Nav processes personal data
• how to access, correct or delete your personal data