We use Flexjar for voluntary user surveys on specific services or pages. These surveys help us understand how people experience our pages and services – for example, how satisfied they are or what can be improved. This insight allows us to create better pages and services for our users.

flexjar-*

Used by the Flexjar tool to remember if you have completed a survey or chosen not to take part, to make sure you will not be shown the same survey more than once. The information is stored locally in your browser and is automatically deleted after 30 days.

We use Task Analytics to conduct user surveys. These surveys provide insight into what tasks our users are trying to solve, if they manage to complete their tasks, and what might be preventing them. This information helps us improve content and services, making it easier for everyone to find what they need.

_tajs*

Only used if you have agreed to participate in a survey. It remembers which survey you have volunteered for, so you can answer it later at your convenience.

Stored temporarily while you use our website or services and is automatically deleted when you close your browser.

ta-dekoratoren-*

The data contains a technical ID that remembers whether an invitation to participate in a survey has already been shown, so that you don't see the same invitation multiple times. Stored for a maximum of 90 days before being deleted.

What other types of data are stored?

• Browser and version
• Operating system
• Device type (for instance mobile or PC)
• The web address you visited before and after the questionnaire
• The answers you provide in the questionnaire

The IP address is used only for technical monitoring and security. It is not stored together with your survey responses, ensuring that the data remains anonymous and not linked to you as an individual.

We use Skyra to conduct user surveys. These surveys provide insight into what tasks our users are trying to solve, if they manage to complete their tasks, and what might be preventing them. This information helps us improve content and services, making it easier for everyone to find what they need.

Skyra temporarily use the IP-address to determine approximate location (country and city), before pseudonymizing it.

Information about each individual survey is deleted when you close the browser tab. Information about which surveys you have been offered is stored locally on your device for 365 days to ensure that you are not offered the same survey again.

skyra*

Used to save the answers you give during a survey.

skyra.state

Used to remember the user and wether surveys have been opened, closed or completed.

Umami is a tool for analysing user behaviour data that helps us understand how people use nav.no and our digital services.

The goal is to collect, analyse, and interpret data to gain deeper insights into our various user groups, and what their needs are, how they navigate through our solutions, their actions and choices made along the way, where they potentially drop off, and why. By tracking behaviour over time, we can identify challenges, test improvements, and measure the impact of changes.

The data we collect includes, among other things:

• How many people visit different pages, and how long the visits last.
• How many users are logged in, and which services they use.
• How people navigate between pages or steps in a process.
• Which buttons, menus, and links people click on, and which functions they use.
• How many manage to complete important tasks, such as sending an application or using a calculator, and where they potentially drop off.
• The choices they make along the way, and how they respond to questions and options.
• How they found the page or service, for example via internal links, links from other websites, or search engine results.
• Which browsers are used, the browser language, the type of device used (mobile or PC), and approximate geographic location (country and city).

When you use our logged-in services, we may register certain information about you to provide accurate guidance and calculations. This information may be used to analyse how our solutions work for different user groups. These groups are defined based on shared characteristics, for example age group, language preference, whether they already receive financial support from Nav, or if they are applying for the first time.

The data is not linked to you as an individual, and analyses are only conducted at a group level. We never use the data to track individual usage patterns or compile information that could identify individuals.

Umami does not use cookies, but collects information about your browser to create a unique ID (often called finger printing). This ID is used to distinguish you from other users. To prevent identification, we remove parts of your IP address before the data is sent to the tool.

When you consent to the use of optional cookies, Nav uses a separate cookie to remember your choice (navno‑consent). This cookie also contains an anonymous ID. We use this ID to collect data and see how users return to our services over time through Umami. The ID is linked to your consent and is kept for up to 90 days, or until you withdraw your consent.

We use UXTweak to carry out various types of user testing, such as click tests and tree tests. This helps us understand how well new and existing features on nav.no are working, and whether different changes have the desired effect.

usertest-*

Used to remember if you responded to or declined a voluntary survey, for example through UXTweak. This cookie is owned by Nav and is not associated with UX Tweak in any way.

The data includes an anonymous ID, used to track which survey version (e.g., A, B, or C) you were selected for, so you get the right version if you choose to participate later.

Deleted after 30 days.

We use UX Signals to recruit to and conduct user tests. We test both new and existing solutions to identify what works and what doesn’t, so we can make targeted improvements.

UX Signals does not use cookies, but it uses similar technologies to detect your browser’s language and time zone (fingerprinting).

BIGipServerpool_pr_gcp_navno_lb_https

Used to ensure efficient communication and transfer of website content between your browser and the correct servers.

com.grafana.faro*

Used to monitor the technical status of the website and related services. We need them to be able to fix errors quickly.

decorator-*

Remembers your language preferences and if you visit the website as a private individual, an employer, or as a partner. This is to ensure you do not get incorrect content or language.

navno-consent-*

Remembers if you have accepted or declined use of voluntary cookies. If new cookies are added, the version helps us determine if we need to show the consent banner again. After 90 days we ask for consent again.

__next_scroll*

Remembers your scroll position on a page, so you return to the same spot if you navigate away from the page and later return to it. This function is a built-in function of the website framework used on nav.no (NextJS).

no.sosialhjelp.wonderwall.session

Used to remember who is logged into the website in the browser. This is a key that allows you to communicate with the website, send information, and update us on your situation securely. It is deleted when you log out or the login session expires.

psCurrentState

Used for screen sharing with a Nav counsellor. The data is only stored if you actively click on "Share screen with your counsellor."

Sentry

Used to monitor the technical status of front-end applications and trigger alerts if errors have occurred. This is necessary for us to correct errors as quickly as possible. 

sso-nav.no

Used to remember who is logged into the website in the browser. This is a key that allows you to communicate with the website, send information, and update us on your situation securely. It is deleted when you log out or the login session expires.

vngage.*

Used for screen sharing with a Nav counsellor. The data includes a technical ID to ensure only the advisor can see the shared screen. Screen sharing will only start if you enter a unique one-time code given by our counsellor. Stored for a maximum of 90 days before being deleted.

Complaints and appeals

klang-*

Used for temporary storage of unfinished forms when submitting complaints, appeals or additional documentation without logging in.

Pension

FORSTEGANGSSOKNAD_SESSION

Used if you are applying for retirement pension, to check if you already have retirement pension or an ongoing application.

language

Allows you to change language in a form (bokmål, nynorsk or English).

Report occupational injury or illness

persist:root

Used to temporarily remember what you have filled in, so that you do not lose work until you are ready to submit the form. Deleted when you close the browser window.

Income report for employers

skjemadata-*

Used to temporarily remember what you have filled in, so that you do not lose work until you are ready to submit the form. Deleted when you close the browser window.

My Page

language

Remembers the language you have chosen on My page, so you get the same language across different content.

My Page for employers

msa-info-boks-*

Remembers if you have closed an info box, so that it does not appear again every time the page is loaded. Stored until you choose to delete it through your browser settings.

sist_lest

Remembers when you last clicked on the alert bell. Stored until you choose to delete it through your browser settings.

virksomhetsvelger_bedrift

Remembers which organization number is selected, so you don't have to choose again every time you load a page. Stored until you choose to delete it through your browser settings.

Personal data

kontonr-result

Remembers if the account number change was successful, when you are sent back to personal data after logging in again for extra security.

Din pensjon

FORSTEGANGSSOKNAD_SESSION

Used if you are applying for retirement pension, to check if you already have retirement pension or an ongoing application.

language

Allows you to change language in a form (bokmål, nynorsk or English).

nav-obo*

Only used if you have power of attorney and have switched to a user other than yourself. Deleted if you switch back to yourself.

SESSION_PSELV

Remembers who you are logged in as, so that you can navigate between different pages.

Tiltaksarrangør - deltakeroversikt

Stored until you choose to delete them through your browser settings.

filter-deltakerliste-*

Remembers which filters you have chosen in the menus until the next visit.

filter-veileder-*

Remembers which filters you have chosen in the menus until the next visit.

alert-message-last-message

Remember which information message from Nav was shown last until the next visit.

alert-message-hide

Remembers if you have chosen to hide the last information message.

Tiltaksgjennomføring

Innlogget-part

Remembers which party you are logged in as in the agreement solution in Tiltaksgjennomføring, such as employer or participant.

virksomhetsvelger_bedrift

Stores which business an employer has selected.

Cookies used by the Salesforce platform, which the contact centre uses to respond to and process written inquiries.

apex_*

Used to remember different parts of your login, both to remember who is logged in and to ensure that data such as secret login keys (tokens) are correct and secure. Stored for 30 minutes.

autocomplete

Remembers your username so you do not have to enter it every time you visit the site. You can control this in the settings. Stored for 60 days, or until you choose to delete it via your browser settings.

clientSrc

Used for security protections.

*CookieConsentPolicy

Remembers the consents you have given previously so you don't have to answer the same question again. Stored for 1 year, or until you choose to delete it via your browser settings.

idccsrf

Used to ensure that the login is valid and to prevent known browser vulnerabilities (Cross-Site Request Forgery) from being exploited.

inst

Used to redirect an old URL to a new URL. This can be, for example, if content has been moved or the original URL has been changed.

oinfo

Stores the last logged in organization for redirecting requests. Used for logging whether the cookie is present in site and community guest-user requests. Stored for 90 days, or until you choose to delete it via your browser settings.

pctrk

Used to track unique page visitors. Stored for 1 year, or until you choose to delete it via your browser settings.

PreferredLanguage*

Remembers the language you have chosen so you do not have to choose again the next time you visit the site. Stored for 1 year, or until you choose to delete it via your browser settings.

__Secure-has-sid

Used for the frontend application to know the login status after you have logged in.

sid

Used to distinguish the different devices visiting the site from each other.

sid_Client

Used to ensure that a login (session) is valid and has not been tampered with or forged.