Who can appeal
You may lodge an appeal if you have received a decision from us that you believe is wrong. You can also enlist a lawyer or authorise someone to handle the appeals process on your behalf.
How to appeal
If you have to appeal a decision on social services, you will find information here.
For all other services and services from NAV, you can complain in one of the following ways:
- Post the appeal on the form Appeal against decision Select what the appeal concerns. Enter your national identity number. Choose the unit within NAV that made the decision you are appealing. Print a cover page and the actual appeal. Send your documents, with the cover page on top, to the address specified on the cover.
- Send the appeal to Ditt NAV (Your NAV) In the search field, log in and type “Send beskjed til NAV” (Send message to NAV), select the first match. In this service you can post an appeal to NAV. You can later send comments or additional information in “Send beskjed til NAV”. You cannot upload attachments. Attachments must be sent in the post with a cover page on top. Follow the steps in the first point, but only print the cover page.
- Send a letter in the post You can write a letter. In addition, you must print a cover page. Place it on top of the stack with the letter and any attachments. Follow the steps in the first point, but only print the cover page. Go to Appeal against decision.
How to forward attachments
You can forward attachments for an appeal you have previously submitted. Go to Appeal against decision. Choose the same topic as when you sent the appeal and the same NAV unit. Print a new cover page. Place the cover page on top of the stack with attachments. Send to the address specified on the cover page.
If the NAV unit has forwarded your appeal to NAV Appeals, you must forward attachments to the appeals body. Select the correct department in the appeals body. The letter you receive from the NAV unit will state when your appeal was forwarded to the appeals body.
Who can help you lodge an appeal
You can get help to lodge an appeal if you call the Contact Centre at +47 21 07 17 30 for appeals cases.
Your NAV office can also assist you if you need help writing your appeal. In that case, you will have to make an appointment with the NAV office. You are entitled to be accompanied by a person you trust.
Call the Contact Centre to schedule an appointment, phone +47 55 55 33 33.
You can also enlist a lawyer or authorise someone to handle the appeals process on your behalf. If you authorise a private individual, you must fill out a form.
When do you need to appeal?
The appeals deadline is specified in the decision that you received in the post. The deadline varies depending on the type of case you are appealing.
What happens when you appeal a NAV decision
When you appeal, the NAV unit that wrote the original decision will reassess your case. If your appeal is successful, NAV will issue a new decision that you will receive in the post. You may appeal this decision.
If the decision remains unchanged, your appeal is forwarded to NAV Appeals. The appeals body is an independent unit that will reassess your case. You will receive a letter when the case is sent to NAV Appeals. The letter will explain the further process.
If you have new information in your appeals case, you can send it to NAV Appeals right up to the date the appeals body decides your case.
You will receive a decision in the post when NAV Appeals decides your case.
What you can do if your appeal is unsuccessful
If you have received a decision from NAV Appeals that you believe is wrong, you may with a few exceptions lodge an appeal. The decision will contain information about lodging an appeal and the deadline for submitting an appeal.
Appeals to the National Insurance Court are sent via NAV Appeals, see the section “Slik klager du” (How to Appeal).
NAV Appeals will reconsider your case. If the decision remains unchanged, the appeals body will write a letter to the National Insurance Court. You will be given an opportunity to comment on the contents of the letter before it is sent to the National Insurance Court.
The National Insurance Court will hear the case, make a decision and issue a ruling. The National Insurance Court will send you the ruling.
How you can bring your case before the regular courts
The National Insurance Court cannot hear all cases.
1. If the National Insurance Court can hear your case, it must be finally decided by the Court before you can institute legal proceedings before the regular courts. This is because you have to exhaust every option to submit a complaint and lodge appeal with NAV and the National Insurance Court before you can bring your case before a different court. Legal proceedings must be instituted within six months after you have received notice of the National Insurance Court’s ruling.
2. If the National Insurance Court is unable to hear your case, you must check whether you have exhausted all your options to appeal within NAV before you can bring your case before the regular courts. You are personally responsible for finding out the time limits that apply for instituting legal proceedings before the regular courts.
How long does it take to process an appeal?
See expected processing times for complaint and appeal cases for the vast majority of NAV benefits.
You can get your expenses covered
If your appeal is successful, you may be entitled to reimbursement of expenses that were necessary to have the decision overturned, such as legal fees. Submit your claim for reimbursement of costs to the NAV unit that set aside the original decision. Send a letter with attachments. You must print a cover page, see the “Slik klager du” (How to appeal) section. Select the “sakskostnader” (costs) topic when you print the cover page.
Claim for compensation
If you believe that NAV has made a mistake that has led to a financial loss for you, you can file a claim for compensation.