Update contact information digitally

When we send letters or information digitally, we use the contact information you have registered in the common contact register.

Change postal address in the National Population Register

Most people who live in Norway are registered with only one address in the National Population Register, but you may give two:

  • the address where you are living (home address)
  • the address to which you would like your mail sent (postal address)

NAV receives both these addresses from the National Population Register. If you have given both a home and a postal address to the National Population Register, NAV will send your mail to your postal address. You can see your registered address at skatteetaten.no. If you want to change your postal address you have to register the new adress on the website posten.no

Do you want mail from NAV to be sent to another address?

If you would like NAV to send your mail to another address, you may request a temporary postal address in NAV. The simplest way to change your temporary address is to use the self-service options Ditt NAV or "Din pensjon" at nav.no.

You can also submit the Notice of temporary postal address in NAV form. You must then attach a certified copy of written ID such as a passport or driving licence or provide a valid identity document when attending a NAV office in person.

Please note that an application on paper takes longer to process due to the postal service and manual handling of the applications.

To change your postal address temporarily, you must provide your national identity number or D number. 

Certified copy of valid identity document: The requirement of a certified copy of a valid identity document means that a public body certifies that the person shown on the copy of the identity document is actually you (e.g. passport, driving licence, bank card with photo). 

A copy of the identity document needs to be certified by one of the following; NAV, police office, court or library. The copy is certified by writing the name of the office or institution as well as the name of the person who is certifying the copy of the identity document with his or her signature.  

How long can a temporary address last?

A temporary postal address in NAV may be valid for up to one year. If you require a temporary address for longer than one year, you should send notification of your new postal address to the National Population Register. Your temporary postal address in NAV may be extended, but you must notify us of this. You can call NAV Contact Centre on telephone +47 55 55 33 33.

When your temporary postal address in NAV has expired, NAV will use the address under which you are registered in the National Population Register.

You must always notify the National Population Register of any permanent change in your postal address. 

Notify of other changes

If you change address and at the same time there are other changes that will affect your case with NAV, you must notify NAV of these changes. For example, this may be if you have a live-in partner, separate from your cohabiting partner, have a child or move abroad. You will find information on this in the letter we have sent you advising of our decision in your case. Send the completed form to:

NAV Økonomi Pensjon Pb 6600, Etterstad 0607 Oslo