Why do I have to give my personal identification number?

If you want to talk about your case or payments you will be asked for your national identity number. We use this number to avoid sharing your information with somebody else

Other questions can be answered anonymously.

Prices

Calls from landlines: The price of a call is the same as the cost of making a local telephone call. Calls to the user support line for Nav.no are free.

Calls from mobile phones: Varying rates depending on the sort of mobile phone plan you have.

Within Norway

NAV Call and Service Centre: (+47) 55 55 33 33

We can answer your call in English or Norwegian. 

The NAV Call and Service Centre can answer questions about all of NAV's services and benefits, with the exception of old-age/retirement pensions and assistive technology. We can help you with the status of your case and guidance on your rights and obligations. We can usually help you without having to put you through to someone else. Opening hours: weekdays 09.00 - 15.00.

  • Press 0: Employers, businesses participating in work training schemes and doctors or If you have questions regarding pensions or live abroad
  • Press 1: Social assistance, housing benefits or other social benefits
  • Press 2: Job seeking, unemployment benefits, work assessment allowance (AAP) or sickness benefits
  • Press 3: Parental benefit, child benefit, child care benefit, sole parent support or other family benefits
  • Press 4: Disability benefits or concessionary card
  • Press 5: Other requests

Employers and doctors: (+47) 55 55 33 36 (employers: press 1, doctors: press 2)

We answer questions about reimbursement (refusjoner), following up sick leave (sykefravæsoppfølging), recruitment (rekruttering), lay-offs and restructuring (permittering).

Pensions: (+47) 55 55 33 34

We can help you with the status of your case and your rights and obligations in the area of pensions. 

User support nav.no - self-service services: (+47) 55 55 33 39, press 3.

Are you experiencing problems with nav.no, using self-service services? We can help you. 

Financial advice: (+47) 55 55 33 39

NAVs Debt counseling telephone line (+47) 55 55 33 39 (press 1) provides financial advice and guidance on helping yourself. We can help you get an overview of your financial situation. We can also answer specific questions and provide general guidance on things such as debt collection, forced home sales, deductions from pay, and judicial and extrajudicial debt settlement proceedings. You can call this helpline anonymously. 

NAV EURES: (+47) 55 55 33 39, press 2.

Advice and guidance on recruiting labour from Europe. 

International: (+47) 21 07 37 00

We can answer questions from people who are abroad and have social security rights in Norway. We can also answer questions from users in Norway who have social security rights in other countries with which Norway has signed a social security agreement. 

State Register of Employers and Employees (NAV Registerforvaltning): (+47) 400 05 770

Central register of employment relationships in Norway, both onshore and at sea. The register shows the link between the enterprise's organization number and employee's personal identification number. The register also contains account numbers for the payment of sickness benefit reimbursements and parental benefit to enterprises.