Why do I have to give my personal identification number?

When you want general information or guidance, you do not need to give your personal identification number. However, if you want specific information about your case or payments, we have to ask for your personal identification number to ensure we are talking to the right person. This, together with other routines, helps us ensure that information is not given to unauthorised people.


Calls from landlines: The price of a call is the same as the cost of making a local telephone call. Calls to the user support line for Nav.no are free.

Calls from mobile phones: Varying rates depending on the sort of mobile phone plan you have.

NAV Call and Service Centre: (+47) 55 55 33 33

The NAV Call and Service Centre can answer questions about all of NAV's services and benefits, with the exception of old-age/retirement pensions and assistive technology. We can help you with the status of your case and guidance on your rights and obligations. We can usually help you without having to put you through to someone else. Opening hours: weekdays 08.00 - 15.30.

  • Presse 0: Employers, organizer of measures and doctors
  • Press 1: Financial assistance, temporary accommodation (emergency) or other kinds of social assistance
  • Press 2: Work, unemployment benefits, work assessment allowance, employment status form or sick leave
  • Press 3: Family related benefits
  • Press 4: Disability benefits
  • Press 5: Other requests

Employers and doctors: (+47) 55 55 33 36 (employers: press 1, doctors: press 2)

We answer questions about reimbursement, following up sick leave, recruitment, lay-offs and restructuring. Opening hours: Monday to Wednesday and Friday: 08-15.30, Thursday: 08.00 - 14.30

Pensions: (+47) 55 55 33 34

We can help you with the status of your case and your rights and obligations in the area of pensions. Opening hours: weekdays 08.00 - 15.30. For questions about disability pensions please call: (+47) 55 55 33 33.

User support nav.no - self-service services: (+47) 55 55 33 39, press 3.

Are you experiencing problems with nav.no, using self-service services? We can help you. Opening hours: Monday to Wednesday and Friday: 08.00-15.30 and Thursday 08.00 - 14.30.

Financial advice: (+47) 55 55 33 39

NAVs Debt counseling telephoneline (+47) 55 55 33 39 (press 1) provides financial advice and guidance on helping yourself. We can help you get an overview of your financial situation. We can also answer specific questions and provide general guidance on things such as debt collection, forced home sales, deductions from pay, and judicial and extrajudicial debt settlement proceedings. You can call this helpline anonymously. Opening hours: Monday to Wednesday and Friday: 09-15.00, Thursday 09.00 - 14.30.

NAV EURES: (+47) 55 55 33 39, press 2.

Advice and guidance on recruiting labour from Europe. Opening hours: weekdays 10.00 - 14.00.

International: (+47) 21 07 37 00

We can answer questions from users who are abroad but have social security rights in Norway. We can also answer questions from users in Norway who have social security rights in other countries with which Norway has signed a social security agreement. Opening hours: weekdays 08.00 - 15.30.

State Register of Employers and Employees (NAV Registerforvaltning): (+47) 400 05 770

Central register of employment relationships in Norway, both on shore and at sea. The register shows the link between the enterprise's organization number and employee's personal identification number. The register also contains account numbers for the payment of sickness benefit reimbursements and parental benefit to enterprises.