Appeals

If you believe NAV has made a decision in error, you may appeal the decision.

The letter informing you of our decision will specify the formal details related to appealing.

Use the form entitled Appeal against decision. Choose the unit within NAV that made the decision you are appealing. Send your documents, with the cover page on top, to the address specified on the cover.

Help with the appeal

If you need help writing the appeal, your NAV office will assist you. You are entitled to be accompanied by a person you trust at meetings with your NAV office. You may also bring a lawyer or authorize a friend to handle the appeal process on your behalf.

When you appeal a decision, the NAV unit that made the original decision will reassess your case.  If the decision remains unchanged, your appeal is forwarded for further processing by NAV Appeals, which then reviews the entire case.

Terms of appeal

The term of appeal varies, depending on the type of case you are appealing. The term of appeal is specified in the letter notifying you of NAV’s decision.

Term of appeal against decisions pursuant to the National Insurance Act and the Family Allowance Act

The term of appeal is six weeks from the date on which you receive notice of the decision. Examples of cases that are decided pursuant to the National Insurance Act include unemployment benefit (dagpenger), work assessment allowance (arbeidsavklaringspenger), sickness benefit (sykepenger), disability benefit (uføretrygd), and child benefit (barnetrygd).

Term of appeal against decisions pursuant to other legislation

The term of appeal is three weeks from the date on which you receive notice of the decision. Examples of cases to which this applies are decisions involving cash-for-care benefit and reimbursement of costs.

The term of appeal specified in the Public Administration Act applies, provided the specific legislation in question does not specify otherwise. Examples of cases where the relevant legislation establishes an extended term of appeal include decisions pertaining to advance payments of child support and individual benefits for people on employment schemes. In such cases, the term of appeal is six weeks.

Appeal against decisions pursuant to the Social Services Act

You may appeal to the county governor against decisions pursuant to the Social Services Act. The term of appeal and how to proceed is specified in your letter. Contact your local NAV office if you wish to appeal.

Appeals to the National Insurance Court

If your appeal is denied by NAV, you can appeal the case to the National Insurance Court (Trygderetten). With a few exceptions, all decisions made pursuant to the National Insurance Act may be appealed to the National Insurance Court. The term of appeal is six weeks from the date on which you receive notice of the decision made by NAV Appeals.

Submit your appeal to your NAV office. NAV Appeals will reconsider your case. If the decision remains unchanged, your appeal will be forwarded for further processing by the National Insurance Court.

In addition to matters regulated by the National Insurance Act, cases regulated by the following legislation or schemes may also be appealed to the National Insurance Court:

  • Child Benefit Act
  • Coordination of Pension and Benefits Act
  • Provisions concerning supplementary pension schemes pursuant to legislation or parliamentary decisions
  • Occupational Injury Act
  • Municipal pension schemes
  • Contractual pension under the AFP (early retirement) scheme for employees aged between 64 and 67

In cases pertaining to child maintenance, individual benefit for people on employment schemes and cash-for-care benefit, decisions made by NAV Appeals are final and cannot be appealed to the National Insurance Court.

Reimbursement of costs

If your appeal is successful, you may be entitled to reimbursement of material costs that were necessary to have the decision overturned, such as legal fees. Submit your claim for reimbursement of costs to the NAV unit that set aside the original decision.

The Parliamentary Ombudsman

If you are unhappy with the outcome of your case or the way NAV handled the matter, you may lodge a complaint with the Parliamentary Ombudsman.  The Parliamentary Ombudsman cannot change or set aside the decision, but may request that the case be reassessed.

The courts

If you are unhappy with the final outcome of your case, you may bring the matter before the courts.

If your case falls under the competence of the National Insurance Court, you may not bring the matter before the regular courts until you have exhausted all of your appeals opportunities. This means that your case must be made final by a decision made by NAV and/or the National Insurance Court. Legal proceedings must be instituted within six months of your receiving notice of the National Insurance Court's decision.

If your case may not be appealed to the National Insurance Court, you must have exhausted all of your options to appeal within NAV before you can bring the matter before the courts. You are personally responsible for finding out which time limits apply for instituting legal proceedings before the district court or court of execution.

Free legal aid

You may qualify for free legal aid. All lawyers have a duty to provide you with information about this scheme free of charge. You can apply to the county governor for free legal aid or ask your lawyer to apply for you. Income and wealth restrictions apply.